Orders and Shipping
SHIPPING COSTS AND TIME
Orders are usually shipped within 2 – 3 working days.
Orders ship from our warehouse on business days (excluding national holidays).
We work closely with our shipping partner to minimize the potential impact of any shipping delays, but before we can dispatch your purchases, we may need to confirm your details with your card issuer.
We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this may take longer during our sale periods or other high peak seasons.
Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. If you have set-up a personal account at the Rose Online Store, you will be able to view and track the status of your shipment in My Account. If you are not registered yet, you can still track your orders here but we suggest to sign up to comfortably track your future orders.
ORDERS BY PHONE
Our Customer Care team is on hand to support you through the whole order process. Should you need help finding your desired item, navigating the website, or processing your payment, you can call one of our skilled advisors. If you need assitance in placing an order, reach out to our Customer Care contact number +917838859589 (IN).
ALTERNATIVE SHIPPING ADDRESS
The Rose Online Store provides the possibility to select a different Shipping Address from the Billing Address. That makes it easy to comfortably send an order to an office address or to a friend.
CHANGING OR CANCELING AN ORDER
For technical reasons, it is not possible to change your order once it has been confirmed or shipped.
All items purchased at the Rose Online Store can be returned within 30 days. In case you need further support, our Customer Care will be happy to provide assistance.
Depending on the product purchased, your order will be wrapped or packed in Rose garment bags, boxes or carry bags.
Black Rose products will only be packed in Black Rose boxes if the gift wrapping option is selected, otherwise they will be wrapped in the standard packing paper or garment bags.
Your order will be shipped in a paper courier bag.
Rose insures all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your shipment is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a shipment.
In case of need for further support, please contact our Customer Care.
Promotion Codes can be redeemed during the checkout process, simply enter your code into the coupon field found in the Shopping Bag.