Help/ FAQs

COVID-19

ROSEBYDARKS.COM ORDERS

You can place an order on Rosebydarks.com however deliveries may experience slight delays during this uncertain time. Due to current local regulations, some areas cannot be shipped to. For more information contact our Customer Service team. Thank you for your understanding.

 

POSSIBLE DELAYS TO ROSEBYDARKS.COM ORDERS

You can place orders on Rosebydarks.com and all orders are currently being processed in good time. However due to the uncertainty of this situation, your order may experience slight delays. We are working to make sure our delivery service runs as smoothly as possible, but the safety and well-being of our staff and clients remains our primary concern. Thank you for your understanding.

 

ROSEBYDARKS.COM RETURN POLICY

You have 10 days to return your order to Rosebydarks.com.

 

ACCERELATED HYGIENE AND SAFETY PROTOCOLS

We wish to reassure you that Rose adheres to hygiene and sanitation guidelines and protocols that have been put in place by all local governing organizations. As informed by the WHO (World Health Organization) it is safe to receive packages. We advise you to visit their website for more information.

 

CUSTOMER SERVICE

Our Customer Service department is on hand to answer any questions you may have. Visit our contact page here.

 

ROSE PRODUCTS

SIZE INFORMATION

Please consider, all Rose products are shown in Indian sizes and all products have Indian size labels. You can find a Size Table for each product.

The Size Table serves as an indicator to help you to find the right size. Please don't forget, if you have selected the wrong size, you have the possibility to return the item.
Should you have any doubts regarding sizing, our Customer Care team will be more than happy to assist you.

 

PRODUCT AVAILABILITY IN ROSE ONLINE STORE

All items that you can see in the Rose Online Store are in stock, however, single sizes and/or colors can already be sold out as we only stock an exclusive amount of items. In case your desired size and/or color are not available at the moment, you can leave your e-mail address to be notified when they are eventually back in stock.

 

REPAIRS SERVICES

If a product shows signs of defects or is damaged within 6 months of an online purchase, the product can be returned. For any further questions and information regarding Rose product repairs service we invite you to contact our Customer Care.

 

PAYMENT INFORMATION

PAYMENT METHODS

We accept different payment methods, depending on the destination country. Please refer to the checkout page to view which methods are available in your country.

 

TAXES AND DUTIES

All product prices are inclusive of taxes.

Duties to be applied at checkout.

 

CUSTOMER ACCOUNT AND SECURITY WITHIN THE ONLINE STORE

MY ACCOUNT AND PASSWORD 

The registration at the Rose Online store comes with various benefits:

 

• Track your orders and review past purchases
• Manage your personal data and save your preferred settings
• Manage your account details and address book
• Be invited to online events, exclusive products and special promotions.

If you forgot your password, follow the 'FORGOT PASSWORD' instructions on the Log-in / Registration page. You will then receive a new password.